Privacy Notice

What this notice covers

This notice explains how we collect, use, and protect personal information related to our manufacturing services for supports, filaments, and hardened nozzles. It applies to our website, order enquiries, sample requests, and supplier relationships.

Data we collect

• Contact details: name, company, email, phone, job title.
• Business context: product interests, order quantities, delivery address.
• Technical information: browser, device type, IP, pages visited (via analytics).
• Communications: emails, quotes, purchase orders, and feedback.

We do not intentionally collect sensitive personal data. Please avoid sending such information to us.

How we use your data

• To respond to enquiries, prepare quotes, and fulfil orders.
• To provide customer support and manage warranties or returns.
• To improve our website and product offering through aggregated analytics.
• To meet legal, tax, and compliance obligations.

We rely on legitimate interests to operate our business and on contract performance to process orders. Where required, we obtain consent, especially for optional communications.

Sharing and transfers

We may share business contact data with logistics providers, distributors, and payment partners strictly to deliver our services. We also use reputable cloud providers for email, document storage, and analytics. We do not sell personal data.

Retention

Customer records are typically kept for up to seven years to comply with Malaysian accounting and tax requirements. Prototype and trial documentation may be retained to support product traceability unless you request deletion where appropriate.

Security

We apply reasonable technical and organisational measures, including access controls, encrypted transit, and restricted retention of production samples. However, no method of transmission or storage is fully secure.

Your rights

Subject to applicable laws, you may request access, correction, or deletion of your data and object to certain processing. To exercise these rights, contact us using the details below. We will verify identity before acting on requests.

Contact

Email contact@incubuyemo.org or call +60 3‑9212 4478. Postal: Incubuyemo Additive Components Sdn Bhd, Level 18, Menara Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur.